🚀 OCTOWAYS SUPPORT PLANS

Reliable Support for Your Digital Growth

Prepaid hour-based packages — load hours in advance, use as needed, valid across two fiscal years.

Business Hours: Mon – Fri · 9:00 AM – 6:00 PM NPT | WhatsApp on Enterprise & Dedicated only
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How Prepaid Hours Work

All plans run on a prepaid basis — clients load hours in advance before any work begins. Hours are deducted per task, and a written update is sent after every deduction showing hours used, work completed, and remaining balance. Unused hours remain valid for 2 fiscal years from purchase date and reset at the start of each new agreed fiscal year cycle. Additional top-up hours can be purchased at any time at the same plan rate.

Starter

Small teams needing routine fixes and light maintenance.

NPR 15,000

Prepaid - 10 hours loaded

Business Hours
Valid 2 Fiscal Yrs
Email
Response time 48 hours
  • Bug fixes & minor patches
  • Visual & UI enhancements
  • Email support (business hours)
  • Update sent after each hour deduction
  • Top-up hours available anytime
Buy Plan
Most popular

Growth

Scaling products with active development & optimization needs.

NPR 25,000

Prepaid - 20 hours loaded

Business Hours
Valid 2 Fiscal Yrs
Email
Google Meet
Response time 24 hours
  • Priority bug fixing & resolution
  • Performance optimization
  • Advanced feature development
  • Monthly system health check
  • Google Meet calls (scheduled)
  • Update sent after each hour deduction
  • Top-up hours available anytime
Buy Plan

Pro

Full-scale support for complex, production-grade software ecosystems.

NPR 50,000

Prepaid - 50 hours loaded

Business Hours
Valid 2 Fiscal Yrs
Email
Google Meet
Response time 4 hours
  • Dedicated lead developer assigned
  • Architecture consultation
  • Security audit & vulnerability fixes
  • Custom reporting & dashboards
  • Update sent after each hour deduction
  • Top-up hours available anytime
Buy Plan

Enterprise

Organizations requiring direct, high-priority support channels.

Custom Pricing

Prepaid - hours by agreement

Mon-Fri 9-6 NPT
Email
WhatsApp
Google Meet
Response time 2 hrs (biz hrs)
  • WhatsApp direct line — business hours
  • Named account manager
  • SLA-backed response guarantee
  • Bi-weekly Google Meet strategy calls
  • Proactive monitoring & alerts
  • Update sent after each hour deduction
  • Quarterly security & performance review
Contact Sales

Dedicated

A fully embedded team extension for mission-critical products.

Custom Pricing

Prepaid - full team allocation

Mon-Fri 9-6 NPT
Email
WhatsApp
Phone
Google Meet
Response time 1 hr (biz hrs)
  • WhatsApp + Phone — business hours
  • Dedicated full-time engineering pod
  • Sprint planning & standups included
  • Roadmap co-ownership & advisory
  • Weekly Google Meet executive review
  • Update sent after each hour deduction
  • 24/7 emergency escalation protocol
Contact Sales

WhatsApp Support — How It Works

WhatsApp is available exclusively on Enterprise and Dedicated plans. A dedicated Octoways WhatsApp contact is shared upon plan activation. Support is available Monday – Friday, 9:00 AM – 6:00 PM NPT only. Messages received outside business hours are acknowledged the following business day. Dedicated plan clients additionally have access to a 24 × 7 emergency escalation protocol for critical production incidents.

Business Hours: Monday – Friday · 9:00 AM – 6:00 PM Nepal Time (NPT, UTC +5:45)

Hour Validity: Valid for 2 fiscal years from date of purchase · Reset per agreed fiscal year cycle

Hour Updates: Written update with task summary, hours used & remaining balance sent after every deduction

All prices in Nepalese Rupees (NPR) · Applicable taxes extra · Top-up hours purchasable anytime

Need a custom scope? Talk to our team →